Customer Service Team Leader

Customer Service Team Leader

Listed: Apr 30, 2021
Permanent – full-time
Closing: May 14, 2021
Otago / Dunedin
Call center & customer service

Allied Press Limited employs over 1000 staff across our 15 sites in the South Island. We operate across multiple media platforms (print, on-line, digital and television) delivering news, information and entertainment through our various regional and city publications, including our Newspaper Print & Publishing Operations based in Dunedin.


Allied Press has an opportunity for an experienced customer service team leader to ensure the delivery of professional and personalised service to our many customers. You will be responsible for leading a team that provides a high quality service, responding to enquires and ensuring that systems and processes support and enable best practice administrative and account management practices. Working closely with other members of distribution, marketing, advertising sales and management, you will be able to work across a variety of company functions and systems such as circulation, advertising, and general of?ce duties.


To be successful in this role you will have the following attributes:



  • At least five years previous work experience in a customer
    service/office or accounts administration role

  • Team leadership experience, preferably working across
    multiple functions

  • Previous experience in managing work flows across business functions and training

  • High level of computer literacy and ability to pick-up new
    systems quickly


You must be a self-starter with a high degree of initiative and be
able to look critically at existing processes, particularly those that involve service delivery. You will be a strong communicator, both oral and written, with a high level of attention to detail and an ability to act calm under pressure is essential.


A copy of the full job description can be found at alliedpress.co.nz/employment or by emailing .


To apply please email your Cover letter and CV by Friday, 14 May 2021 either via SEEK or to .


All applications will be treated in the strictest confidence.


Please note you must have the right to work in New Zealand to apply for this role. Allied Press is unable to provide sponsorship or visa support at this time. We are not accepting agency resumes at this time.