Information Technology Support Officer

Information Technology Support Officer

Listed: Sep 10, 2021
Permanent – full-time
Closing: Sep 24, 2021
West Coast / Westland
Information & communication technology

Westland District Council is looking for an Information Technology Support Officer to join our Information Technology Team.

We are seeking a team player with excellent communication skills to join our team, providing a high level of support to the users of Council Information Technology by ensuring technical issues are resolved quickly and that Council systems are running smoothly.

You will have a comprehensive understanding of computer systems, mobile devices, and other IT products, along with proven experience in managing priorities and organising your workload to ensure that work is completed to a high standard and meets deadlines.

Key responsibilities of the role include:

  • Responsibility and ownership for the Jira Service Desk system

  • Being the first point of contact for staff seeking technical assistance through the IT service desk system

  • Monitoring of software and hardware to ensure no malicious software is installed on the network will ensure operating systems and network essentials are operating as expected

  • Working alongside the IT Manager and GIS and Information Technology Projects Officer to provide innovative solutions for digital transformation of Council systems and practices

The ideal candidate will have:

  • A relevant qualification or equivalent experience in Information Technology.

  • Proven competence in desktop software products (Office suites, E-mail and webpages).

  • Excellent verbal and written communication skills.

  • Excellent Customer Service skills.

  • A minimum of 3 years in IT Support.

  • Previous experience with a local authority or a complex public-facing business environment would be desirable.

As the successful candidate, you will be a personable and motivated individual with the ability to add value to the organisation.

If you enjoy a challenge and are looking to pursue a career in Information Technology, you will find a full position description on our website -

For further information or to apply please email Shelley Sutherland, People and Capability Manager, . Please include a cover letter, your CV and a completed copy of our application form, available from our website.

Applications close 24 September 2021.