IT Support Technician

IT Support Technician

Listed: Jan 12, 2022
Permanent – full-time
Closing: Jan 31, 2022
Otago / Clutha
Information & communication technology

At PowerNet our people are committed to providing safe, effcient and reliable power to our communities across the lower South Island. We are an industry leader, and as such our progression and innovation is at the forefront of our business.  We are committed to learning more about emerging technologies and the impact this will have on our customers, communities and the networks we manage. We have an outstanding opportunity to join the PowerNet team in the exciting and rewarding role of IT Support Technician
(Permanent full-time) based in our modern Balclutha office.

As the IT Support Technician you will be responsible for:

  • Providing first level IT support to PowerNet staff

  • Supporting end user devices on a first level response basis including; desktops, mobile phones, tablets, laptops, and software

  • Provide on-site IT training to field staff

You will have:

  • Tertiary IT qualification or relevant industry certification

  • Experience maintaining Microsoft applications and operating systems

  • Excellent communication skills with the ability to communicate technical issues to non-technical people

  • Experience in managing requests and unsolved issues, providing in-person and remote support

  • Analytical thinking and problem solving skills

  • Experience with trouble shooting and diagnostics

  • Ability to determine IT needs and train end-users

  • Ability to keep up with technical innovation and trends in IT support

  • A high level of initiative to pursue opportunities and resolutions without direction

  • Ability to create and follow documented IT process and procedure

  • Familiar with Active Directory including: Creating accounts and Group membership

Our candidate:

The successful candidate will be a highly motivated individual who has a pragmatic, flexible and adaptable approach. You will be someone who is up front and honest and really wants to make a difference within a company who encourages growth
and development and a can do attitude of “Do it once, do it right”.


Here at PowerNet our people are our most valuable asset. We are committed to providing a caring team environment, a balanced approach to work and personal life, while encouraging professional and personal growth for everyone. Here’s how we do it:

PowerNet benefits:

  • Five weeks’ Annual Leave

  • 100% Subsidised Health Insurance, with a company discount that extends to family members also

  • 100% Subsidised Death and Disability Insurance

  • The opportunity to work a nine-day fortnight (80 hours compressed into nine days with a three-day weekend every second weekend)

  • A Health and Wellbeing programme, including a yearly lifestyle benefit and free fruit

  • A supportive work environment with professional development opportunities

How to apply:

Please apply online via seek or alternatively through our website

Please attach an up to date CV and cover letter with your application.

For more information, or to request a copy of the Position  Description please email Holly Rouse, HR Partner at

Applications close 31 January 2022